We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My watch with less than 1 month, fell a SMALL height and cracked screen, not received due COLMI holder, and quality battery came very short, very little time, freight back to support costs R$ 176, 00, like the product, But unfortunately dissatisfied with the quality and the company.
There is no weather in the clock and they are not updated. And they do not correctly consider the steps (count any movements of the hand), the quality and duration of sleep in general from the lantern. Slept 12 hours, he only wrote me 6... Not satisfied with the quality of the filling, but externally the watch is very cool. About the update, opened a dispute, the store said to install the colmi program and through it update, but this program watch does not see at all. So it is better to look for other options, this watch of their money is not worth it.
everything is fine but unable to upgrade firmware
Can't wait to use it :)
good quality.... but the product colmi box was already opened , don't know how. i will update more review after uses in 7 day's.
Good product as described in AD, arrived with 22 days, recommend
I understand that these watches do not belong to the brand "colmi", because. With the eponymous application they do not work at all... Work with another application that is very not convenient and complex. Well, otherwise there are no comments, everything works while there are no complaints about work.
Wonderful arrived quickly... loved
Very beautiful. Delivers what it promises. Recommend. Arrived in 26 days.
Smartwatch is very beautiful
Exceptional product. But could not find the climate in watch, otherwise, great quality, am satisfied.
The watch is good quality. But have a little software error, doesn't receive app notification, weather app doesn't include, can't update watch version.