SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ShoppiGear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shoppigear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent and very nice
The clock is good, everything works, no scratches, pleasantly pleased. Seller recommend.
Wonderful!
Satisfied with the item
Fast shipping to ecuador the quality same as seen in pictures
Very beautiful like and arrived super fast
Thank you. The goods are quality.
The clock is cool. everything works. live even more beautiful than in the picture))))
MANY BEAUTIFUL
The arrows of small chickens are not reset to zero. Jamb. Before that I ordered the same. There were norms. Photo first hours. Second degree 2 to the right offset
Great watch!
Product with maximum quality.
The clock is cool. They look much better than in the photo. Everything works, all dials go. Satisfied with the purchase
Excellent product and I arrive very fast!
Pimp watch! snoop dogg and 50 cent should wear this! 100% pimp watch!
Come to Me today, has a defect in the strap, on the left side of the image!!! I would like Me to change it by another flawless!!!
Excellent material. Delivery on time.
watch is good but belt qualty not good
Too long the Shipping.
Excellent beautiful watch
Watch was well packed dostarł intact
Excellent Product…
The watch and great quality and arrived very fast. I Am quite satisfied with the product.
bien
item received as describe
Excellent Product
Very good super Excellent
Watch true ad!
I’m blown away by the quality considering this watch was less than £15. Would defiantly recommend this store A+++
Product as described nell'annuncio, beautiful, very cured the packaging.
I order not for the first time and as always everything is on top. Thank you and good luck to the store.
Great watch. I'm very pleased. Thank you very much.
All OK, recommend
All OK
Ótimo produto
TOP
Well watch, as it gets published, it's a little big but it's getting used to.
Fast shipping and products is similar as described. Good store
He arrived very soon. Just like it was told. Thank you. A very elegant watch.
It's identical to the one in the photo and the description they give you, my dad is happy with the watch, recommended store
I liked it
Very beautiful the best ever bought
Recieved a broken watch. Contacted several times, no reply, no response !!
ALL WELL. THANK YOU.
Great Big watch with nice details. Looks awesome. Really fast shipping and delivery. Well packed and protected.