SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ShoppiGear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shoppigear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mechanical watches, all dials work. But!!! Small dials do not work constantly. The quality of the strap leaves much to be desired. Barely shortened the bracelet
Excellent
beatiful watch
Product reasonable, expected more
Gut
Thank you for delivery, which was prompt, given the situation with covid19. Wish you get over this situation soon.
Very good quality the product
Very fast delivery to Poland. I'm very satisfied.
good
The article corresponds to the offered, of excellent quality
Good watch
Thanks to the store, the watch is not bad, let's see how much will last!
Despite almost 2 months, like watch, very beautiful, super recommend the store, always answer questions
Watch is beautiful.
All Super
Watch-fire!
Algeria Delivery in 30 days only
Great supplier
Thank you the product in good condition and good quality even that it is not original
The product arrived in time. Thank you for the quality service and products.
Very good
Great watch. Beautiful and well finished, worth buying
The product was as described, I was very satisfied. He was working all the functions. I paid 15 TL customs tax. I'll shop again.
THE watch is very good. All hands are functional. As also the date function. For regular size bracelet, indicate go a fix watches. Finally, indicate the store.
Excellent product, like the offered the announcement
This watch is very beautiful and have good quality. Was a great buy.
Buy 3 watches and all came out perfect, best quality impossible price, excellent communication with store
Thank you for the fast shipping. Satisfied with the product quality, Highly recommended store.
The watch actually looks great and classy Also the shipping process didn't take long
Good
Basic and ugly
Very good watch, looks much more expensive and works all right for now, I ordered 2 and now I ordered another, highly recommended. Just need to check the duration.
VERY GOOD SELLER AND FAST